Privacy Policy

1. Introduction

Navira Villas and Residences ("we," "us," or "our") operates the website marinaoasis.com.mx (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site. We are located in La Cruz de Huanacaxtle, Bahía de Banderas, Nayarit, México.

2. Information We Collect

We collect information you voluntarily provide when you use our contact form. This includes:

• Name (first and last)
• Email address
• Phone number (optional)
• Message content and inquiry type

We also automatically collect certain information when you visit the Site through Vercel Analytics, including page views, referrer, browser type, operating system, and approximate geographic location. Vercel Analytics is a privacy-focused analytics service that does not use cookies for tracking and does not collect personally identifiable information.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide information about our resort, rooms, and services
• To send your contact form submission to our concierge team via email (processed through the Resend email service)
• To analyze website usage and improve our Site through Vercel Analytics

4. Cookies and Tracking Technologies

Our Site uses Vercel Analytics for website performance and usage insights. Vercel Analytics is designed to be privacy-friendly and does not use cookies to track visitors. No advertising cookies, third-party tracking cookies, or authentication cookies are used on this Site.

Your browser may store essential technical data (such as preferences) required for the Site to function properly. These are not used for tracking or marketing purposes.

5. Third-Party Services

We use the following third-party services to operate the Site:

• Vercel— Website hosting and analytics
• Resend— Email delivery for contact form submissions
• Google Maps — Embedded map on the contact page

These services may collect information as described in their respective privacy policies. We encourage you to review their policies.

6. Data Retention

Contact form submissions are delivered to our concierge team via email and are retained in our email systems for as long as necessary to respond to your inquiry and maintain a record of our communications. We do not store form submissions in a separate database.

7. Data Security

We use commercially reasonable measures to protect the information you provide, including HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under Mexico's Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares), you have the right to access, rectify, cancel, or oppose the processing of your personal data (ARCO rights). To exercise these rights, please contact us at concierge@marinaoasis.com.mx.

9. Children's Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: